+39 0521310461

Our Customer Service is at your complete disposal for any questions or concerns regarding the Online Shop or online purchases. We will answer your questions. from 9.00 to 13.00 and from 14.00 to 18.00 GMT (Rome time). Please have your order code ready when you contact us, we will be able to help you in a faster and more effective way.

E-Commerce Customer Service

Payments

PAYMENT METHODS

Our online store accepts payments via PayPal, Credit Card, Bank Transfer and Amazon Pay. You will be able to choose the payment you prefer at the end of the purchase process.

All payments will be made in favor of DROP S.R.L. which deals with the sales operations of the La Sportiva Online Store.

In no case DROP S.R.L. will be able to accept cash payments, either directly or by post.

Note: This online shop operates from the European Union and all transactions are made in Euros (unless otherwise specified).

PAYPAL

PayPal allows anyone with an email address to send and receive payments safely and for free.

By following the "Pay with PayPal" link you will access the secure PayPal site. Here, if you already have a PayPal account, you just need to authorize the payment. If, on the other hand, you do not yet have a PayPal account, after a free registration and insertion of your credit card (also prepaid, such as Postepay), you will be able to make the payment.

CREDIT CARDS

On La Sportiva Online Store you can pay in an absolutely safe way using credit cards belonging to the VISA, Mastercard and Maestro.

No one within DROP S.R.L., La Sportiva Online Store or on the Internet has access to your credit card data either at the time of sending or subsequently.

The amount is authorized immediately on your card and debited later, after the order has been processed.

BANK TRANSFER

The procedure for paying your order on La Sportiva Online Store by bank transfer is easy and safe:

  1. On the payment selection page, select 'Bank Transfer' from the list of accepted payment methods;

  2. Click on "Place Order": your order will be registered immediately in our systems and the confirmation page will appear with our bank details;

  3. Make the transfer by bank transfer to a branch of your banking circuit or through their Online Banking service by providing the bank details indicated by us on the confirmation page.

IMPORTANT: Remember to enter only the "order number" in the description and no other information and to provide the correct beneficiary name. The absence of these references could cause unnecessary delays or not allow our bank to receive your transfer, in this case it would not be possible to process your order. As banks can take up to 10 working days to complete the transfer request, we cannot exclude any out of stock during the pending payment period.

ATTENTION: The items are held and reserved for the order only when the payment is received. Any bank charges related to the transfer are charged to the customer. Non-payment of the same will cause the refusal of payment and delays in shipment.

AMAZON PAY

You can pay using your Amazon account. The transaction is secure and is hosted by Amazon's servers: we do not intercept or store customer data. "Amazon Pay" is a simple, fast and secure way to pay online and on mobile devices, using the information already in your Amazon account. https://pay.amazon.com/it/shopper

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