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Our Customer Service is at your full disposal for any questions or concerns regarding the Online Store or online purchases. We will answer your enquiries from 9:00 AM to 5:30 PM CET. Please have your order code ready when contacting us, as this will allow us to assist you more quickly and effectively.
Making a purchase on www.lasportiva.com is quick and easy! Browse our online catalogue, choose the product you want, and select the desired size and colour on the product page. Then click the
Your account is your main point of contact with La Sportiva, where you can verify and update your personal and contact details, view your order history, and manage your communication preferences.
To log in, click on My Account and enter the email address and password you chose during registration.
After placing an order on www.lasportiva.com, you can check all the details by clicking on My Orders. Here you can view the date, content, amount, and shipping address of your order, as well as the processing status.
If necessary, you can initiate the return procedure from your account: access the My Orders section, select the order you wish to return, click the Return button, and proceed on our partner ESW's goods return portal. If you want to speed up the return process or if you placed your order without registering, you can directly access the goods return portal where you must enter the order number and email address to proceed with the request.
Within your account, you will also find the Communication and Privacy Preferences section where you can manage your subscription to the La Sportiva® Newsletter, your date of birth to receive a surprise on your birthday, your favourite activities, and your communication preferences.
If you forget your password, you can always update it from this page. If you wish to delete your account, you must contact our Customer Service via the appropriate form, selecting Online Store as the reason for the request.
Our Customer Service is at your full disposal for any doubts or questions. Contact us by filling out the appropriate form at: www.lasportiva.com/contact. The service is active from Monday to Friday, from 9:00 AM to 5:30 PM CET (Rome time).
