Our Customer Service is at your complete disposal for any questions or concerns regarding the Online Shop or online purchases. We will answer your questions. from 9.00 to 13.00 and from 14.00 to 18.00 GMT (Rome time). Please have your order code ready when you contact us, we will be able to help you in a faster and more effective way.
La Sportiva has been operating for over 80 years in the environmentally fascinating region of the Val di Fiemme, a valley situated at the foothills of the Dolomites. Such a location fosters a strong sense of responsibility for both social and environmental issues. Discover all our eco-friendly solutions and program on the “environmental care” section of our web-site.
Is there any certification of the La Sportiva supply chain?
From 2012 on La Sportiva has become an official Bluesign® member producing as well Bluesign® products. To get more info about our supply chain please click on “bluesign memebership”.
We are not technical equipment and hardware producers so we are not able to suggest you specific brands and products to use with La Sportiva boots: hardware and technical equipment are constantly evolving and improving so we suggest you to ask for information to your local dealer.
If you are not going to purchase your crampons and technical equipment by an outdoor shop with the proper help from the shop’ staff, we suggest you to buy crampons and technical equipment only after having tried and possibly tested it.
On La Sportiva website you can find very detailed product sheets in which you can discover if our styles are full/half crampon compatible or not.
Are my inner-boots and liners thermo-moldable?
Generally yes, but please note that La Sportiva always recommends that you take them to a knowledgeable boot fitter or to your local dealer.
Are your products vegan?
Although La Sportiva is worldy recognized for his long lasting and high performing climbing and mountaineering boots, we propose in our products range many shoes and apparel styles which haven’t any animal’s component and so adapt for vegan customers.
All our garments are free of any animal’s component except the merino wool based products and the goose down certified products (EU standard en 12934 & en 12935). Please check the product tech info or the garments’ hangtags to properly check it out.
Are there La Sportiva Mountain Running shoes for pronators/supinators?
La Sportiva’s Mountain Running shoes are all neutral.
Which shoe do you recommend?
La Sportiva recommends contacting your local dealer for detailed information on which shoe to buy for specific uses. The existing product sheets on our website contain all the information necessary to choose with the maximum level of detail.
Which are sizes and colors of the laces available and which shoes can I pair them with?
La Sportiva offers a range of replacement laces for your shoes. A substitute lace is available for each category. The compatible lace for each model is indicated on the product sheets for each individual article. The laces are supplied in neutral colours that are compatible with all La Sportiva models.
Which products does La Sportiva recommend for a proper waterproof treatment of the boots?
For general purpose waterproofing, we suggest Nikwax Aqueous Wax as this performs the best. Re-apply this product as necessary or after every use in severe conditions.
Care maintenance & warranty
Are La Sportiva products covered by Warranty?
According to european law, any purchase within the European Union is subject to a mandatory legal guarantee of two years from the purchasing date.
All the products we manufacture are covered under a Warranty. This warranty doesn’t cover wear and tear, improper use, or improper care. There is no implied life span of a shoe, due to the variables that can affect footwear. La Sportiva’s Warranty does not extend to any La Sportiva® product that has been resoled, repaired or otherwise modified. Only original La Sportiva® materials and workmanship are covered under Warranty. Please notice that if you have any problem with your product, as our usual procedure, we don’t have the possibility to accept claims from final Customers. We can only advise you to turn directly to the shop where you bought the article (please remember the receipt), so that they can make a proper evaluation and decide whether to forward a claim request. In case the product is not covered under Warranty, it will be possible to repair it charging all the costs to the end user. Damages due to normal wear and tear will be repaired at a reasonable price.
How do I extend the life of my La Sportiva footwear?
Keep your shoes and boots out of extreme temperatures. Never leave your shoes in the trunk of a hot car or in the direct sunlight. If your shoes get wet, allow to air dry and do not use a heat source. Make sure to clean your shoes/boots after each use and re-treat as needed. Store footwear in a cool, dry location.
Where can I find the maintenance and warranty booklets?
Wipe out the boots with a damp cloth after every use. Failure to condition the leather lining may void the warranty on the boots. If the lining is not maintained properly, dirt and salt from sweaty feet will pass into the lining and reduce the life expectancy of your boots. The salt from your sweat dries out the leather lining and causes it to deteriorate rapidly.
Does La Sportiva rate the temperature for mountaineering boots?
No, temperature ratings are extremely difficult to quantify due to uncontrollable variables in the end user. On La Sportiva website you can find product sheets in which we prefer to give you a suggested use of the boot, not depending on outside temperatures.
Which models in each category can be resoled?
Climbing: All models can be resoled.
Mountain: All models can be resoled (except TRANGO TRK GTX)
Approach: None can be resoled
Mountain Running: None can be resoled
Mountain Hiking: None can be resoled
Kids: None can be resoled
Ski boot: All models can be resoled
At what altitude our boots can be worn?
The thermal properties of a boot is one of the factors that are impossible to measure due to the fact that there is a subjective component of resistance to low temperature and the field of use is particularly delicate. In general, above 5000 metres most people require a double construction boot (shell + inner > models with double construction are marked on the product sheets).
As for the lower altitudes (up to 5000 meters) the choice of footwear must be oriented according to the season and the weather condition of the moment.
What is the durability of a shoe?
La Sportiva products are designed to guarantee maximum durability. The durability factor is closely related to:
Conditions of use
Mechanical use factors (for example, friction with the other parts of the shoe with which they come into contact)
There is no universal indicator that allows measuring the durability of a shoe.
Who should I contact to retrieve specific spare parts?
We do not ship specific spare parts directly to our end customers. Please contact your trusted seller or the shop where you purchased the item. They will be able to help you find the part you need and provide you with replacement assistance if required.
Where can I get more info on the La Sportiva size chart?
Check: FOOTWEAR SIZE CHART - APPAREL and ACCESSORIES SIZE CHART Please note that as La Sportiva is selling technical products for specific outdoor activities, we always suggest to carefully try on any of our products before buying them. If this is not possible, we have to inform you that the correct size choice can change from style to style, even if they have exactly the same length in terms of cm/inch, depending on your foot volume, internal volumes of the footwear and the many different last that La Sportiva uses in the shoe manufacturing process. We recommend you to use the same approach in choosing products from our apparel collection.
How do you determine the weight of your shoes and apparel?
We weigh our shoes in half pair, sample size Men's 42 (US 9) and Women's 38 (US 7). Apparel weights is defined from our salesman samples in S/M for Women styles, in M/L size for Men.
Will La Sportiva sell split pairs or single shoes?
No, La Sportiva does not sell single shoes.
Which is the lengths and weights of the products?
All shoe lengths and weights are summarized in the pages dedicated to each individual product.
What is the difference between men and women’s shoes?
The differences between men’s and women’ shoes are minimal and are transversal across the category they belong to:
Climbing: the construction of the shoe is made in such a way as to be less structured and softer in the women’s version compared to the men’s model. This result is achieved with the use of different technical solutions different from model to model.
Running + Approach + Hiking: The main difference lies in the Ortholite insole inserted into the shoe, lower volume in the women’s model and higher volume in the men’s model.
Mountain: There are no technical differences between the man and woman version.
Is it possible to compare the fit of different models?
La Sportiva has a range of footwear that covers categories with very different uses; each shoe is designed to best meet the need for which it was designed, for this reason it is not possible to have a general indication that allows a comparison between models of different categories.
Is it possible to make a comparison between models of the same line and between models of the same category?
La Sportiva products can be purchased on our web-store section or through any of our authorized dealers, please click here to find a dealer near you. Dealer locator
I have a problem with the La Sportiva products that I purchased from an authorized La Sportiva dealer. Who can I contact?
If you have got a La Sportiva product that you think should be considered for warranty, please return your shoes to the store where you purchased from, to get proper assistance. To complete this phase, you must show your receipt to your dealer. If you got your La Sportiva products from our on-line store, please click on the after care area.
How can I get La Sportiva Stickers?
We appreciate your loyalty to the brand. You can buy the stickers on our website or find them during our sponsored events. To discover where La Sportiva is going to organize or to sponsor the next event near you, please visit our Magazine under the events section.
How can I apply for a sponsorship or for receiving your PR material?