Are La Sportiva products covered by Warranty?
According to european law, any purchase within the European Union is subject to a mandatory legal guarantee of two years from the purchasing date.
All the products we manufacture are covered under a Warranty. This warranty doesn’t cover wear and tear, improper use, or improper care. There is no implied life span of a shoe, due to the variables that can affect footwear.
La Sportiva’s Warranty does not extend to any La Sportiva® product that has been resoled, repaired or otherwise modified. Only original La Sportiva® materials and workmanship are covered under Warranty.
Please notice that if you have any problem with your product, as our usual procedure, we don’t have the possibility to accept claims from final Customers. We can only advise you to turn directly to the shop where you bought the article (please remember the receipt), so that they can make a proper evaluation and decide whether to forward a claim request.
In case the product is not covered under Warranty, it will be possible to repair it charging all the costs to the end user. Damages due to normal wear and tear will be repaired at a reasonable price.
How do I extend the life of my La Sportiva footwear?
Keep your shoes and boots out of extreme temperatures. Never leave your shoes in the trunk of a hot car or in the direct sunlight. If your shoes get wet, allow to air dry and do not use a heat source. Make sure to clean your shoes/boots after each use and re-treat as needed. Store footwear in a cool, dry location.
Where can I find the maintenance and warranty booklets?
General maintenance and warranty booklet:
Specific maintenance and warranty booklets for Skiboots:
How can I take care of my leather lining boots?
Wipe out the boots with a damp cloth after every use. Failure to condition the leather lining may void the warranty on the boots. If the lining is not maintained properly, dirt and salt from sweaty feet will pass into the lining and reduce the life expectancy of your boots. The salt from your sweat dries out the leather lining and causes it to deteriorate rapidly.
Where do I send my shoes for repair or resole?
La Sportiva provides a list of authorized resolers that you can contact for this kind of services: https://www.lasportiva.com/en/authorized-resolers
Does La Sportiva rate the temperature for mountaineering boots?
No, temperature ratings are extremely difficult to quantify due to uncontrollable variables in the end user. On La Sportiva website you can find product sheets in which we prefer to give you a suggested use of the boot, not depending on outside temperatures.
Which models in each category can be resoled?
- Climbing: All models can be resoled.
- Mountain: All models can be resoled (except TRANGO TRK GTX)
- Approach: None can be resoled
- Mountain Running: None can be resoled
- Mountain Hiking: None can be resoled
- Kids: None can be resoled
- Ski boot: All models can be resoled
At what altitude our boots can be worn?
The thermal properties of a boot is one of the factors that are impossible to measure due to the fact that there is a subjective component of resistance to low temperature and the field of use is particularly delicate. In general, above 5000 metres most people require a double construction boot (shell + inner > models with double construction are marked on the product sheets).
As for the lower altitudes (up to 5000 meters) the choice of footwear must be oriented according to the season and the weather condition of the moment.
What is the durability of a shoe?
La Sportiva products are designed to guarantee maximum durability. The durability factor is closely related to:
- Conditions of use
- Mechanical use factors (for example, friction with the other parts of the shoe with which they come into contact)
- Foot morphology
There is no universal indicator that allows measuring the durability of a shoe.