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Dear Customer,Before contacting us in regards to PRODUCT INFORMATION, we invite you to view the FAQs at the following LINK.
Before contacting us in regards to a PRODUCT WARRANTY, we invite you to take note of the following procedure.
In case of problems with your product, which you deem to be attributable to product defects, you must go to the store where you made the purchase (with the relevant receipt). The shopkeeper will decide whether to initiate a complaint or not.
For purchases made online at stores other than the official La Sportiva website, the same procedure described above applies
If you do not reside in Italy, Germany, Austria, France, Benelux, we inform you that in each country there is an Official La Sportiva distributor who can help you without further doubts.
Special exceptions to the above procedure apply only if:
In these cases you can proceed to contact us directly attaching the receipt which is mandatory for handling the request.
We remain at your disposal for further information
Dear Customer,Before contacting us in regards to RETAILERS AND DISTRIBUTORS, we invite you to consult the page dedicated to RECOMMENDED STORES at the following LINK to find your closest sales outlet.
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