E-Commerce Customer Service

If you have made a purchase in the online store, you have the right to withdraw from the contract, without having to state your reasons, within 14 (fourteen) days of the delivery of the products, i.e., from the day on which you or a third party designated by you acquired physical possession of the products. If you purchased multiple products with a single order that were delivered on different dates, the withdrawal period expires after 14 (fourteen) days from the delivery date of the last product.

Withdrawal is not permitted for the types of products/in the cases established by law (Art. 59 Legislative Decree No. 206/2005): for example, for custom-made or clearly personalized goods.

In case of withdrawal, you are required to return the products in an intact state of preservation, undamaged, with original labels not removed, and in their original packaging. In particular, the returned products must not have been worn, washed, or altered in any way. Returns of incomplete, damaged, used, or altered products, in any way, cannot be accepted. The packaging of the returned products must be accurate to protect the original packaging from damage, writing, or labels. DROP S.R.L. (which markets the products sold in the online store on behalf of La Sportiva S.p.A.) will not be responsible in any way for the non-receipt of the returned products or for their damage during transport and, in such cases, will not be required to issue any refund.

In the case of forfeiture of the right of withdrawal due to the expiration of the terms or in the event that the return cannot be accepted as it does not comply with the conditions established above, DROP S.R.L. will notify you by registered mail with return receipt. The product, if already shipped back, will remain available for pickup at the warehouse (La Sportiva c/o PVS Service Italia S.r.l., Loc. Gainago, Strada A di Gainago 2/A, 43056 - Torrile (PR) - Italy) for a period of 30 (thirty) days from the date the registered mail was sent. After this period, DROP S.R.L. will return the product to you by courier. In this case, you will be charged for any reshipping costs and the price of the product, if already refunded.

If you have made a purchase in the online store, you have the right to withdraw from the contract, without having to state your reasons, within 14 (fourteen) days of the delivery of the products, i.e., from the day on which you or a third party designated by you acquired physical possession of the products. If you purchased multiple products with a single order that were delivered on different dates, the withdrawal period expires after 14 (fourteen) days from the delivery date of the last product.

To exercise the right of withdrawal, you can, at your discretion, use one of the following methods:

• if you have already registered an account in our online store, you can access your account and click on the "Returns" button and then on "Request a new return";

• if you made a purchase without registering, you can completely fill out the withdrawal form available at the following link: https://www.lasportiva.com/sales/guest/form;

• if you prefer, you can still send an explicit statement of your intention to withdraw from the contract by writing to the address: customercare_en@lasportiva.store.

In any case, we ask you to indicate the order number, which you will find in the order confirmation email. Upon receipt of your withdrawal communication, DROP S.R.L. (which markets the products sold in the online store on behalf of La Sportiva S.p.A.) will send you, without delay, a confirmation of receipt, the return form to be included in the package, and instructions for returning the product.

As a result of the withdrawal, you will be required to return or hand over the product(s) subject to withdrawal to DROP S.R.L., without undue delay and in any case within 14 (fourteen) days from the day on which you communicated your intention to withdraw from the contract to DROP S.R.L. The deadline is considered met if you send the products back before the expiration of the 14 (fourteen) day period to the following address: Resi La Sportiva c/o PVS Service Italia S.r.l., Loc. Gainago, Strada A di Gainago 2/A, 43056 - Torrile (PR) - Italy.

Please consult the "Return Policy" section for all information regarding the criteria to be met for your return to be accepted and for DROP S.R.L. to proceed with the refund.

In case of withdrawal, you will be refunded all amounts paid to DROP S.R.L. for the purchase of products in the online store, including delivery costs if all purchased products are returned. The costs of returning the returned products, on the other hand, are at your expense. Any customs duties and local taxes for returns from non-EU countries will also be at your expense, and these will be deducted directly from the refund amount due to you as a result of the return.

The refund will be executed within the legal terms. DROP S.R.L. may suspend the refund until it has received the product(s) subject to withdrawal, or until the customer has demonstrated that they have shipped the product(s) back, whichever occurs first. The time for the refund following the customer's withdrawal may be longer if any duties and local taxes, which are the customer's responsibility, must be deducted from the refund amount (for more information, consult the "Refund Amount" section).

In the case of forfeiture of the right of withdrawal due to the expiration of the terms or in the event that the return cannot be accepted as it does not comply with the conditions established above, DROP S.R.L. will notify you by registered mail with return receipt. The product, if already shipped back, will remain available for pickup at the warehouse (La Sportiva c/o PVS Service Italia S.r.l., Loc. Gainago, Strada A di Gainago 2/A, 43056 - Torrile (PR) - Italy) for a period of 30 (thirty) days from the date the registered mail was sent. After this period, DROP S.R.L. will return the product to you by courier. In this case, you will be charged for any reshipping costs and the price of the product, if already refunded.

Within the same period provided for exercising the right of withdrawal (i.e., within 14 days from the date of delivery), you can request to exchange the size and/or color of the product you purchased in the online store. To do this:

• if you are a registered user, complete the online return procedure by logging into your account and clicking on "Returns," then on the "Request a new return" button. Follow the guided procedure and the instructions that will appear, until you indicate in the form that you wish to proceed with an exchange request;

• if, on the other hand, you placed the order as a guest without registering, click on the following link: https://www.lasportiva.com/sales/guest/form and fill in the required fields on the form (order number, email, billing zip code, etc.). You can view your order details and shipping information, and by clicking on the "Returns" button, you can request the exchange.

In any case, we ask you to print the exchange form and place it inside the package. Following receipt of your exchange request, we will provide you with all the instructions by email for shipping the product for which you are requesting an exchange to our warehouse. The costs of returning the product for which you are requesting an exchange are at your expense. Your exchange will be shipped at our expense after the warehouse has received your return and performed a quality check on the returned product.

Please note: Some products are available in only one size/color/length and cannot be exchanged. In addition, it is only possible to request a size or color change for the same model ordered. If you wish to order a different model from the one you purchased, you will have to proceed with a return and then place a new order. If the product requested for the exchange is not available at the time the exchange is processed, we will automatically refund the price of the product using the same payment method you selected for the purchase.