GENERAL TERMS AND CONDITIONS OF SALE

1. SCOPE OF APPLICATION

These general terms and conditions of sale on-line (“General Terms and Conditions”) apply to all sale agreements stipulated between DROP S.r.l. (with registered office address at via Sandro Pertini, 1, 63812 Montegranaro (FM), Italy, Taxpayer ID and VAT Number 01383870431, hereinafter “DROP” or the “Seller”), who, on behalf of LA SPORTIVA S.p.A. (with registered office address at via Ischia, 2, 38030 Ziano di Fiemme (TN), Italy, Taxpayer ID and VAT Number 01039930225, hereinafter “LA SPORTIVA” or the “Manufacturer”), sells the products under the “La Sportiva” brand offered for sale on the online store on the website “www.lasportiva.com” (the “Online Store”), and a customer who falls within the definition of consumer under Article 3 of Legislative Decree No. 206/2005 (“Consumer Code"), i.e. a natural person who acts for purposes unrelated to any business, commercial, artisanal, or professional activity they may carry out (the “Customer”), in accordance with the orders placed electronically through the Online Store. DROP reserves the right not to process orders placed by parties other than the Customer.

By accepting these General Terms and Conditions upon purchasing a product on the Online Store, the Customer declares to have carefully read the General Terms and Conditions and undertakes to comply with the provisions therein contained. The Customer will not be able purchase products on the Online Store without accepting these General Terms and Conditions.

The General Terms and Conditions apply to all the Customers who make or will make purchases on the Online Store, irrespective of the Customer’s nationality, on condition that the products purchased are delivered within one of the Countries where the on-line sales service is offered (by using “you” we intend to address said customers collectively).

The General Terms and Conditions apply to every purchase of physical products available on the Online Store, with the exception of Gift Cards. The purchase of Gift Cards is governed by the      “General Terms and Conditions for the Purchase and Use of Gift Cards” available at www.lasportiva.com.

When making a purchase, we recommend that you print or download a copy of these General Terms and Conditions for future reference.

CHANGES TO THE GENERAL TERMS AND CONDITIONS

We reserve the right to make any changes to these General Terms and Conditions any time such changes are required to ensure compliance with new provisions of law, for technical reasons, to align the same with any new sales models adopted, or to provide better protection to the rights of the Parties. The most recent version of the General Condition is published, following each update, on www.lasportiva.com. In any event, every purchase is subject to the version of the General Terms and Conditions in effect at the time in which the relative order is placed.

2. PLACING ORDERS ON THE ONLINE STORE

WHO CAN PLACE ORDERS

Customers need to be at least 18 years of age to place an order on the Online Store.

PROHIBITION OF PURCHASE FOR RESALE

The Online Store is exclusively intended to sell “La Sportiva” products, by DROP, to end users.  Therefore, the purchase of “La Sportiva” products for the purpose of their resale to third parties (including, but not limited to, consumers and/or traders and/or companies) is strictly prohibited. Should we have any reason to believe that a Customer is involved in the purchase of “La Sportiva” products for the purpose of resale, we reserve the right to take all appropriate measures, including cancelling the relevant order and/or suspending the relevant account.

HOW TO ORDER PRODUCTS ON THE ONLINE STORE

After selecting a product, you must also select the desired size, colour, and quantity. By clicking on “Add to Shopping Cart”, the product/s you have selected are added to the shopping cart. You can then add more products to the shopping cart or complete your purchase by clicking on “Go to Check Out”.

To place an order, you will need an e-mail address, and may need to set your browser to enable (functional) cookies and pop-ups so as to be able to use all the functionalities of the Online Store and complete placing the order.

You can place an order by accessing your own personal account or continuing as a guest. Should you decide to create a personal account, you will be able to (i) use the dedicated section to access all the products and services offered on the Online Store, (ii) access the full history of all the orders you placed on the Online Store, (iii) track the shipment of your order (iv) benefit from a quicker checkout process, as your e-mail and payment method will be automatically saved, (v) create and save product wish lists, (vi), update or change any of the preferences you may have initially selected.

After you place an order, we will send you an e-mail to confirm that the order was received (“Order Confirmation”). DROP undertakes to send you an Order Confirmation within two (2) working days from the time the order is received.

If you do not receive an Order Confirmation within two (2) working days from the time you placed the order, you can contact our Customer Service to receive any information, by contacting customercare_it@lasportiva.store.

From the time you receive your Order Confirmation, the agreement governed by these General Terms and Conditions shall come into effect and shall be binding on the Parties (i.e. the consumer and DROP) (the “Agreement”). The Agreement only applies to the products listed in the Order Confirmation. We shall be under no obligation to provide any additional products included in your order unless they are confirmed, including through an additional Order Confirmation.

We recommend printing or downloading a copy of the Order Confirmation for future reference.

Should we be unable to provide a product you ordered, we will provide written notification to inform you that the product’s relevant order is cancelled and will not be processed.

When placing an order, you declare that you read all the instructions regarding the methods for purchasing products on the Online Store, and that you accept these General Terms and Conditions in full. In the Order Confirmation you will receive a link to download and store a copy of these General Terms and Conditions, as provided for by Article 51, paragraph 1 of the Italian Legislative Decree 206/2005, as amended by the Italian Legislative Decree 21/2014.

RIGHT TO DECLINE AN ORDER OR REVOKE AN ORDER CONFIRMATION

The fulfilment of the orders we receive for products purchased on the Online Store is subject to availability. The availability of products indicated on the Online Store refers to their real availability at the time in which you place the order. Said availability must in any case be understood to be indicative, as, due to the simultaneous presence of more than one user on the Online Shop, the same products could be sold to a different consumer before you receive your Order Confirmation.

Therefore, we expressly reserve the right to decline your order, and provide a notification to you within two (2) working days from the time the order is received.

We also reserve the right to cancel an Order Confirmation in the following cases, without being subject to payment of costs or damages other than the reimbursement of any amount you paid in connection to the rescinded Agreement:

• your invoicing details are incorrect or cannot be verified;

• the product you ordered is not available;

• your order was flagged by our systems as unusual or potentially fraudulent;

• we have reasons to believe you are a reseller;

• you are younger than 18;

• there was a mistake in the price listed on the Online Store;

• we are unable to deliver to the address you provided;

• an event of Force Majeure has occurred.

The order shall be intended accepted when the Customer receives an email containing the Order Confirmation.

3. PRICES

The products’ prices are expressed in Euro, except for Denmark, Norway, United Kingdom, Sweden, Switzerland, Czech Republic, Australia, Romania, Russia, and Poland, where prices are expressed in the local currency.

Please note that the change of the Country where the products are to be delivered may affect the price due to the change of currency or to Country-specific price policies.

The products’ prices shown on the Online Store include VAT, where applicable. Where the products purchased are shipped and delivered outside of the European Union, the price shall not include any local taxes and levies and excise duties. Any taxes, levies, excise duties, and other charges provided by law in the Non-EU Countries where the products are shipped and delivered shall be charged in full to the Customer, and shall therefore be paid upon delivery of the products to the competent tax or customs authorities or to the courier in charge of delivery.

Shipping costs are charged for each order. Shipping costs vary depending on the Country where your order is delivered.  Shipping costs are not included in the product’s price but are calculated and indicated separately at the end of the purchase process and before payment.

We reserve the right to change the prices shown on the Online Store at any time and without notice. Such changes shall have no effect on orders that have already been processed.

In spite of our best efforts, it is possible that some of the prices shown on the Online Store may be incorrect. If the correct price for the purchased products is lower than the price shown, we will return the difference. If the correct price is higher than the price shown on the Online Store, we may, at our discretion, contact you to give you instructions on how to pay the difference before shipping the products, or we may decline your order and notify you of its cancellation.

DROP reserves the right to cancel a Customer’s order including after sending an Order Confirmation, if the price error is recognisable and you could have reasonably known that the price as shown was an error.

4. PAYMENT METHODS

On the Online Store, the total price for each order (including product price, shipping cost and any applicable taxes and levies) may be paid via credit card, PayPal, Apple Pay, Google Pay, advance bank transfer (only for purchases in Euro), or other payment methods available at the time in which the order is placed.

PAYMENT VIA CREDIT CARD, PAYPAL, APPLE PAY AND GOOGLE PAY

When making a payment via credit card, PayPal, Apple Pay, and Google Pay, the transaction is authorised as soon as the purchase order is placed by the Customer. DROP shall decline a purchase order if payment authorisation is denied by the relative provider.

DROP reserves the right to ask the Customer to provide additional information (e.g. a telephone number) or to send a copy of documents to provide evidence that they are the holders of the credit card used, exclusively in connection to any checks as may be necessary to make a credit card payment and for the purpose of providing additional security and protection to the Customer.  Should the Customer fail to provide the requested documentation, DROP reserves the right to decline the purchase order.

When making a payment using PayPal, Apple Pay, or Google Pay, the Customer shall be redirected to a PayPal, Apple Pay, or Google Pay online store page, where, after adding their e-mail or password, the payment can be completed. Payments may also be made solely using a verified PayPal, Apple Pay, or Google Pay account; in this regard, additional information is provided on the PayPal, Apple Pay, or Google Pay online stores.    

The details of the credit card used as a payment method are encrypted using last generation encryption systems that prevent access by third parties, and are not shared with either DROP or La Sportiva, but are handled directly by the Payment Service Provider or by PayPal, Apple Pay, or Google Pay.

PAYMENT VIA ADVANCE BANK TRANSFER 

Purchases for products in Euro may also be paid via advance bank transfer. When making a payment via advance bank transfer, use the bank details provided on the Online Store, entering the order number (including the first letters) provided by DROP in the Order Confirmation as your payment reference. Proof of completion of bank transfer, including transaction reference number, must be received by DROP, via e-mail, at customercare_it@lasportiva.store, by and no later than three (3) working days from the date of the Order Confirmation; failing this, DROP reserves the right to cancel the purchase order.

PAYMENT USING PROMOTIONAL VOUCHERS: VALUE VOUCHERS and DISCOUNT VOUCHERS

Payments may also be made using Promotional Vouchers. Customers may use VALUE VOUCHERS and/or DISCOUNT VOUCHERS.

Value Vouchers: Value Vouchers are personal discount codes that allow a Customer to benefit from value discounts on the purchases placed on the Online Store. To use the voucher as a payment method for your online purchase, enter the voucher code in the "Enter promotional code" section and click the "APPLY" button to apply it to the order.

The Value Voucher applies to the full amount of the Order; for technical reasons it can only be used for purchases which value exceeds the value of the Voucher by at least € 1.00. 

Value Vouchers do not have an expiry date; however, vouchers must be redeemed in a single transaction and cannot be applied to items on sale or combined with other promotions.

Value Vouchers are not cumulative and are non-refundable, even in case of a return (total or partial).

Discount Codes: Discount Codes are personal codes that allow a Customer to benefit from a percentage discount on the purchases placed on the Online Store. To use your discount code, enter the code in the "Enter promotional code" field and click the "APPLY" button to apply it to the order. If the full order is returned, the Customer will be exclusively reimbursed the sum actually paid, net of the discount code. If only part of an order is returned, given that the value of the discount is spread out differently among individual items, the reimbursement owed to the Customer shall be equal to the sum actually paid for the products returned.

Please note, with regard to online sales, in accordance with Article 22 of Presidential Decree No. 633 of 26/10/1972, and Article 2, letter oo) of Presidential Decree No. 696 of 21 December 1996 (as confirmed by Resolution No. 274/E of 5 November 2009), sellers are not under obligation to issue an invoice (or a receipt or similar) to a consumer buyer (meaning not a VAT-registered entity). However, during the purchase process, Customers may ask DROP to issue an invoice, should they wish to receive one. In this case, DROP shall send the invoice requested to the e-mail address provided when registering or in the order form. For the issuing of said invoice, DROP shall use the information provided by the Customer when submitting the order. After an invoice is issued, the data provided can no longer be modified. Therefore, we ask our Customers to take special care to ensure that the data they enter are correct before placing an order. If no invoice is requested during the purchase process, it can no longer be requested at a later time. If a Customer does not request to be issued an invoice, DROP will however send - to the e-mail address or residence address provided in the registration or order form - a simple receipt for said purchase, which shall not be valid for tax purposes but may be used for customer assistance or warranty purposes.

5. RETENTION OF TITLE

Ownership of the products shall be transferred to you only when we receive full payment of all the sums due for the products, including shipping costs. All the Products shall be carried by independent couriers, as selected by DROP depending on the product ordered and on the Country of destination.

6. PRODUCT SHIPMENT AND DELIVERY

The Products are shipped by DROP, via express courier, to the address you provided when creating your personal account or any other address you provided when placing the order. No deliveries to post boxes or freight distribution centres, such as courier and carrier locations or similar places.

The Products are generally delivered:

• In Italy, within 2/3 working days from (i) the time of receipt of the debit authorisation from the relevant provider in case of purchases paid by credit card; (ii) the time when the relevant notification of payment received was made available to DROP for payments using methods other than credit card;

• Outside of Italy, within 7/8 working days from (i) the time of receipt of the debit authorisation from the relevant provider in case of purchases paid by credit card; (ii) the time when the relevant notification of payment received was made available to DROP for payments using methods other than credit card.

The above terms of delivery are to be considered as merely indicative and not binding for DROP. Should the products purchased by a Customer not be delivered within the provided deadline, the terms of delivery shall be intended to be extended to up to 30 (thirty) days from the date of conclusion of the Agreement. In compliance with Article 61 of the Consumer Code, should DROP fail to deliver the products within said period of 30 (thirty) days, the Customer may

• withdraw from the Agreement in the manners detailed in Article 7, and obtain a refund in accordance with the same Article;

• alternatively, ask DROP to make the delivery within a supplementary period, appropriate to the circumstances. If said supplementary period expires before delivery is completed, the Customer shall have the right to have the Agreement rescinded, without prejudice to their right to receive a refund for all the sums paid for the performance of the Agreement, in addition to compensation for damages where applicable.

Couriers may be unable to carry out deliveries to locations that are particularly difficult to access; in these cases, DROP shall inform the Customer that their order has been declined.

Shipping costs for the products are borne by the Customer, and disclosed to the same during the purchase process, before the order is placed, without prejudice to the following terms and conditions. We reserve the right to change shipping cost charges, for instance by offering free shipping only for purchases that exceed a specified price threshold and/or only to select Countries, and/or only on specified days/periods of the year, as indicated on the Online Store and communicated to the Customer during the purchase process before the order is placed.

You can check the information relative to your orders and their processing status by clicking on the “My Orders” section on your personal account. Orders can be tracked only after they have been shipped, using the tracking data communicated to you by DROP via e-mail.

Upon delivery of the product/s, the Customer is responsible for verifying that (i) the number of parcels matches the number shown on relevant delivery notes; and (ii) the packaging appears intact and without signs of damage, tampering, or alteration. Should said inspection reveal any issues, the Customer must immediately raise any objections with the courier, either by refusing the product or by accepting it with a written reservation on the delivery note. Failing this, once the courier's document is signed, the Customer will no longer be able to raise any more objections with respect to the outward characteristics of the delivered goods. In addition, the Customer must inform DROP of said objections, contacting our Customer Services at customercare_it@lasportiva.store, by and no later than 8 (eight) days from the date of delivery of the product, to report any issues regarding the physical integrity, conformity, or completeness of the products received. The Customer shall in any case retain the right to the legal guarantee of conformity, as per Article 8 below, and their right of withdrawal as per Article 7 below.

In the event of failure to deliver the products due to the Customer not being present at the delivery address or other reason (incorrect delivery address, address not found, etc.), the courier will make a second delivery attempt or keep the products in its custody within its warehouse until they are collected by the Customer, who shall be notified through missed delivery note. If the products are not collected before the deadline stated in the missed delivery note, they shall be returned to DROP. In this case, the Agreement shall be considered automatically terminated by operation of law under Article 1456 of the Civil Code; the Customer shall receive written notification thereof via e-mail, and the relative purchase order shall be cancelled. Within the next 15 (fifteen) days, DROP shall refund the amount paid by the Customer for the products, after deducting the shipping costs relative to the missed delivery, any costs for returning the products, and any other expenses incurred in connection to the missed delivery of the products due to the Customer's unavailability or inaction in fulfilling their obligation to receive the delivery. After the above notification, if a Customer wishes to request delivery of the products previously ordered, they must place a new order, without prejudice to DROP’s right to refuse said order.

7. RIGHT OF WITHDRAWAL

Pursuant to Articles 52 et seq. of Legislative Decree 206/2005, as amended, the Customer has the right to withdraw from the Agreement, without the obligation to state the reasons thereto, within 14 (fourteen) days from the date of delivery of the products, or from the date in which the Customer or a third party designated by the same takes physical possession of the products.  If a Customer purchased, as part of the same order, several products that were delivered at different dates, the right of withdrawal can no longer be exercised after 14 (fourteen) days from the date of delivery of the last product. The right of withdrawal cannot be exercised for the types of products for which it is expressly excluded under Article 59 of Legislative Decree No. 206/2005, as amended (for example, for tailor-made or clearly customised products).

In order to exercise their right of withdrawal, a Customer may, in compliance with Article 54 of the Consumer Code, use one of the following methods, at their discretion:

• if the Customer holds a personal account, access the personal account, click on the “Returns” button, and then select “Request a new return”;

• if the Customer has completed the purchase as a guest, fill-in the cancellation form published on the Website, accessible at https://www.lasportiva.com/sales/guest/form;

• send the Seller an express declaration of your intention to withdraw from the Agreement, by writing to customercare_it@lasportiva.store

The Customer must include, either in their email to inform of their exercise of the right of withdrawal, or in the cancellation form, the order number as reported in the Order Confirmation as per Article 2 above.

Once the withdrawal request is received, DROP shall without delay send to the Customer an email confirming receipt, a return form to include in the parcel, and instructions to proceed with the return process.

In case of withdrawal, the Customer shall receive a refund of all the amounts paid to DROP for the relevant purchase, including shipping costs, if all of the purchased products are returned.

Refunds shall be processed by the deadlines established by law. DROP may suspend the refund until receipt of the returned product, or until the Customer provides evidence to have shipped the item back, depending on which occurs first.  Refunds due to withdrawal may require longer processing times where any excise duties and local taxes borne by the Customer need to be deducted from the sum to be refunded, as further detailed below. These refunds shall be processed through the same payment method used by the Customer for the initial transaction.

All costs for returning the products shall be borne by the Customer.

In case of withdrawal, any excise duties and local taxes charged for returns shipped from Countries outside of the EU shall be borne by the Customer, and, for their convenience, shall be deducted from the amount due to be refunded for a return.

The Customer shall be under obligation to return or deliver to DROP the products for which they exercised the right of withdrawal, without undue delay and in any case within 14 (fourteen) days from the date in which they informed DROP of their intention to withdraw from the Agreement. The above deadline shall be deemed to have been complied with when the Customer sends the products before the expiry of a 14 (fourteen)- day period to the following address: Resi La Sportiva c/o PVS Service Italia S.r.l., Loc. Gainago, Strada A di Gainago 2/A, 43056 - Torrile (PR) - Italy.

The Customer is under obligation to return the products in their original condition, undamaged, with original labels not removed, and in the original packaging. The products returned must not have been worn, washed, or modified in any way. Returns of products that are incomplete, damaged, used, or modified in any way will not be accepted. Returned products must be carefully wrapped to protect their original packaging from damage, writing, or labels.      DROP shall not be responsible under any circumstances in case of failed receipt of the return products or damages to the same during transport, and shall not be under any obligation to provide any refund in these cases.

If the right of withdrawal can no longer be exercised due to the lapsing of the period granted to do so, or if returns cannot be accepted due to their failure to meet the above conditions, DROP shall inform the Customer via registered letter with proof of receipt; if the product has already been shipped back, it will be available to the Customer at the warehouse (La Sportiva c/o PVS Service Italia S.r.l., Loc. Gainago, Strada A di Gainago 2/A, 43056 - Torrile (PR) - Italy) for a period of 30 (thirty) days from the date in which the registered letter was sent. After said period, DROP shall return the product to the Customer via courier. The cost for shipping the product to the Customer and the price of the product, where already refunded, shall be charged to the Customer.

8. PRODUCT FLAWS/DEFECTS - LEGAL GUARANTEE OF CONFORMITY

For La Sportiva, the quality of its products is an essential value. To ensure they are fit for the purpose for which they are intended, our Products undergo inspections and tests. In spite of this, the presence of flaws or defects can never be completely excluded.

In any case, the products sold to the Customer on the Online Store are subject to the legal guarantee of conformity given by LA SPORTIVA under Articles 128 et seq. of the Consumer Code (“Legal Guarantee”) To take advantage of the Legal Guarantee, the Customer must keep and present their invoice (or purchase receipt or delivery note), they received at the time of delivery.

The Legal Guarantee can be requested for any lack of conformity which exists at the time of delivery of the product, on condition that the lack of conformity becomes apparent within 2 (two) years from its delivery. The Customer must report the lack of conformity by contacting our Customer Services at customercare_it@lasportiva.store; this report must contain an accurate and comprehensive description of the claimed defects or flaws. in this case, our Customer Services must respond to the Customer’s communication, providing shipping instructions for the defective product.

The Customer may ask, at their sole discretion, to have the product repaired or replaced, at no cost for the Customer, unless the chosen remedy is objectively impossible or it imposes costs on the seller which, in comparison with the alternative remedy, are unreasonable, taking all circumstances into account, and particularly those listed under Article 135-bis, paragraph 2, of the Consumer Code.

LA SPORTIVA may refuse to bring the items into conformity by repairing or replacing the same if repair or replacement are impossible or if the costs LA SPORTIVA would need to bear are disproportionate, taking all circumstances into account, including the circumstances under Article 135-bis, paragraph 2, letters a) and b) of the Consumer Code.

The Customer may request, at their discretion, an appropriate reduction of the price or have the Agreement rescinded where one of the following circumstances applies: (i) LA SPORTIVA did not repair or replace the item, or did not repair or replace the item, where possible, under Article 135-ter, paragraphs 1, 2, and 3 of the Consumer Code, or refused to bring the items to bring the items into conformity; (ii) a lack of conformity becomes apparent in spite of LA SPORTIVA’s attempt to restore the items to conformity; (iii) the lack of conformity is so serious that it justifies the immediate price reduction or termination of the sales agreement; (iv) LA SPORTIVA declared, or it is clear from the circumstances, that it shall not see to bringing the item into conformity within a reasonable period of time or without significant inconvenience for the Customer. It is understood that the Customer shall not be entitled to have the Agreement rescinded if the lack of conformity is minor.

If, after having collected the product, the reported lack of conformity is found to actually exist, all costs relative to transport, repair, or replacement shall be borne by LA SPORTIVA. Should the opposite be true, meaning that the reported lack of conformity is not found to exist or the conditions for the application of the Legal Guarantee are not met, the Legal Guarantee shall not operate and all costs relative to transport and any costs for verifying the existence of the lack of conformity shall be charged to the Customer, who shall be notified thereof.

The Customer acknowledges and accepts that any flaws or damages occurring after the time of delivery of the item, including, but not limited to, any defects arising out of the incorrect use of the item by the Customer or third parties, shall not be covered by the Legal Guarantee.  

    

9. PRIVACY

The Controller for the personal data of Customers is LA SPORTIVA. DROP shall process your personal data in the capacity of Processor under Article 28 of Regulation (EU) 2016/679. The purposes and methods of processing are specified in the privacy notice published on the Online Store, and available at https://www.lasportiva.com/privacy-policy-la-sportiva

LA SPORTIVA and DROP declare and guarantee that your personal data shall be processed in compliance with the provisions of Legislative Decree 196/03 and the provisions of Regulation (EU) 2016/679, as implemented by Legislative Decree 101/2018, as amended.

10. INTELLECTUAL PROPERTY

The full content represented or displayed on the Online Shop, including, without limitation, text, graphic design, photographs, images, moving images, sound, and illustration, protected under intellectual property law and was not provided by users (collectively, “Content”), is property of LA SPORTIVA.

The use of the Online Store or any of the Content for purposes other than the personal, informational, and non-commercial use of the User is not permitted. No modification, copying, distribution, transmission, display, publication, licensing, creation of derivative works, transfer, or sale of Content or information from the Online Store is permitted.

All distinctive signs, trademarks, and business names used in the Online Store (collectively, “Trademarks”) are registered trademarks by LA SPORTIVA.  No use, copying, reproduction, republication, transmission, distribution, or modification of LA SPORTIVA's Trademarks in any way, including in advertising or promotions pertaining to Products or Contents present on the Website, are permitted without LA SPORTIVA’s written consent.

11. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions shall be governed by Italian Law. In any case, it is understood that all the rights afforded to consumers under the mandatory provisions of law in force in your Country shall continue to apply.

Any dispute that may arise between the Parties in respect of the validity, interpretation, performance, and termination of these General Terms and Conditions or any individual Agreement - should the Customer intend to seek recourse from the ordinary Judicial Authority - exclusive jurisdiction shall be, at the discretion of the Customer, with the Court of Fermo or the Courts of the Country of residence or domicile of the consumer, if it is a EU Member State. The Seller shall submit any dispute that may arise within the scope of these General Terms and Conditions to the competent Court in the Country where the Customer habitually resides, if it is a EU Member State; otherwise, it will be submitted to the Court of Fermo.

12. ALTERNATIVE DISPUTE RESOLUTION (ADR)

To resolve disputes relating to online sales agreements, Customers who reside within the EU have the option to seek recourse from certified impartial bodies offering out-of-court resolution procedures, who also operate online. To learn more, follow this link:

https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_en.htm